Fees
IGCSE Spanish Tuition Fees
- There is a one-time registration fee of SGD35
- All IGCSE Spanish learning materials from the tutor are provided free of charge.
- The minimum hours required for us to set up a program is 4 hours.
- For purchases above 20 hours, 20-hour rate applies. For purchases below 4 hours, 4-hour rate applies.
- Do read our Terms and Conditions of Service below the Price List; it covers Class booking, Lateness, Absence, Replacement classes, Homework, Refund policy, Use-by date, etc.
- The rates below do not apply to packages already purchased.
- The prices listed below are for Private Classes (1:1).
- For Semi-Private classes (2 students in a class): Price/student = (listed price + 60% of listed price) / 2
- For Group classes (3 or more students in a class): Price/student = (listed price + 50% of listed price) / 3
- Our base currency is SGD (Singapore Dollars). Due to currency fluctuations, fees in other currencies will be adjusted from time to time to reflect the equivalent amount in SGD.
IGCSE Spanish Tuition Fee
Terms & Conditions of Service
1. General
- Our IGCSE Spanish classes are delivered online through Skype or Zoom with a ‘live’ teacher (not pre-recorded videos).
- You can choose one of these 3 formats for the IGCSE Spanish classes: private lesson (1 student), semi-private lesson (2 students) or group lesson (3 or more students).
- System requirements to take our online IGCSE Spanish classes: a computer, a good internet connection (broadband or a stable wifi), a microphone, a speaker and a webcam (optional).
2. Payment
- ALL IGCSE Spanish classes must be PRE-PAID to a bank account designated by Spanish Faster.
- We can only deliver IGCSE Spanish classes after we have received a solid Proof of Payment.
- We accept the following modes of payment: Paypal, Bank Transfer, Credit Card, Debit Card, Western Union, Alipay, and ATM deposit (for customers in Singapore, Indonesia, China, and Japan).
- We can send you our Payment details after you inform us of (a) the package that you wish to purchase, and (b) your preferred payment option.
- We must receive the exact tuition fees into our account. Add any payment transfer charges applicable, otherwise this charge (its equivalence w.r.t. class hours) will be deducted from the total hours.
- For every payment, send the Proof of Payment to Both (a) Spanish Faster And (b) your teacher.
3. Teacher
- You are assigned ONE DEDICATED TUTOR who will work closely with you throughout the program.
- If for any reason you are not satisfied with a teacher, let us know and we will assign another one to you.
- The teacher will teach and assist with homework and classwork during class time only.
4. Break
- The teacher is entitled to a short break after every 55 min of class.
- Break times are as follows: 1h class: 5 min | 1.5h class: 5 min | 2h class: 10 min | 3h class: 15 min
5. Booking and Confirmation of classes
- We only accept booking for pre-paid classes.
- Our teachers will only teach pre-paid classes that have been booked in advance.
- We consider a class booked after student and teacher have clearly agreed on the class days/time.
- To book classes, inform your teacher and Spanish Faster of your preferred days/time, giving maximum options regarding your availability.
- You are not required to book classes for ALL paid hours at once; you can do it in stages keeping in mind the Use-by date for the package you have purchased.
- Book classes for days/time you can commit so as to avoid any deduction from your total paid hours in case of any change in schedule.
- For classes paid but not yet booked, we cannot guarantee the same teacher/schedule for future classes.
- To keep the same teacher/schedule for the NEXT batch of classes, pre-pay for it as soon as possible so that the teacher can book the slots for you.
6. Change in Schedule (Cancellation/Rescheduling/Postponement)
- You can only cancel/reschedule/postpone 10% of your booked classes without any deduction from your total paid hours only if you give the teacher and Spanish Faster a minimum 24-hour notice.
- If you reschedule/cancel/postpone with less than 24-hour notice, the lesson hour(s) booked will be deducted from your total paid hours.
- To cancel/reschedule/postpone a class without any deduction from your total paid hours, the Student or Parent (for Kids/School students) must inform both the Teacher and Spanish Faster with a 24-hour notice.
- The date/time of the rescheduled class must be agreed by both Teacher & Student and reconfirmed by Email to teacher & Spanish Faster.
- If the Teacher cancels/reschedules/postpones a class with less than 24-hour notice, you will be entitled to cancel/reschedule/postpone a future class without any deduction from your total paid hours (on top of the 10% allowed) for the inconvenience caused.
7. Replacement/Make-up class
- You are allowed to have replacement/make-up class for 10% of your booked classes paid only if you give the teacher and Spanish Faster a minimum 24-hour notice.
- The replacement/make-up might be on a different day from the regular class and with a different teacher.
- We will provide a make-up class if we cancel the class due to any unforeseen situations (power cut, internet connection problem at the teacher’s end, natural disasters, teacher illness, etc).
8. Absence without notice
- If you are absent without notice, your teacher will send you an ‘Absence without Notice’ email. The lesson hour(s) booked will be deducted from your total paid hours.
- We do not provide any replacement/make-up class for cases of ‘Absence without notice’.
9. Lateness
- Your teacher will send you a greeting message on Skype at the scheduled class time. If there’s no response from you after 5 minutes, the teacher will make a Skype call; after 10 minutes, the teacher will send you a Class Reminder email; after 20 minutes, the teacher will send you an ‘Absence without Notice’ email.
- If there is no response from you after 20 minutes, the teacher is granted the permission to leave.
- If you have informed your Teacher you will be late, the Teacher will wait for you on Skype and teach you for the time that remains for that booked class.
- If the Teacher is late for a class, she will owe you the time lost and will make up for it in future classes.
10. Homework
- Your teacher will correct any homework assigned to you or done by you during class time itself.
- If you wish to have your homework corrected outside class time, inform your teacher and she will deduct the time spent in homework correction from your total paid hours.
- If you require extra assistance with school homework or explanation, we can only do it during class time.
11. Use-by date
- Use-by date for purchased lessons is as follows from the start date (first class): 4h = 6 weeks | 10h = 12 weeks | 20h = 16 weeks
- Purchased lessons not used within the Use-by date cannot be redeemed, refunded or transferred.
12. Refund policy
- You may discontinue classes anytime within the Use-by date. However, in that event, we shall be liable to refund only 70% of the remaining value of your Tuition Fees within 45 days, after adjustment based on hours consumed and prevailing rates at the time of billing. For any avoidance of doubt, the balance 30% will be deemed forfeited.
- We shall further be entitled to deduct all and any transfer charges incurred or imposed (if applicable) to remit the funds back to you.
- The terms stated above are deemed accepted and/or consented to, upon you opting to discontinue pursuant to this clause.
13. Communication and Troubleshooting
- We strongly recommend that you save our contact details and also add us (Skype 1: spanishfaster and Skype 2: nageebg) to your Skype contacts. This will allow us to assist you promptly in emergencies.
- Our Helpdesk Support (Email, Skype chat, Phone call, Skype call) is only available as follows: Monday to Friday from 10.00-18.00 Singapore time.
- We prefer all official communication in this order of preference: (a) Email, (b) Skype Chat, (c) Phone Call, (d) Skype call to Spanish Faster.
- We strongly recommend that you always copy spanishfaster [at] gmail.com for all URGENT emails that require the immediate attention of our Management Team.
14. Agreement
The use of our services shall imply that you have read, understood and agreed to ALL our Terms and Conditions above.
Last updated: 5 October 2024
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